Frequently Asked Questions

Q. Do I need to be certified/accredited to use Human Synergistics tools?
A. We do not require that you be certified/accredited in order to use Human Synergistics products in the U.S., however we offer two workshops that provide highly valuable learning around product administration, interpretation, and debriefing. Please click here for information regarding The Foundation Workshop and The Advanced Workshop.

Q. How do I place an order?
A. If you work with a particular office, it is in your best interest to continue working with that office so that we can provide personalized customer service. If you are new to Human Synergistics, please contact the office nearest to you via either e-mail or telephone. An HSI representative will help determine the best solutions for your application.

Q. How long does a project that requires HSI scoring services take to complete from start to finish?
A. HSI scoring services are required for computer-scored assessments as well as many of the online assessments. The length of a project depends on a number of factors including the amount of time required to collect data from participants, which is usually two weeks. A typical project takes four to six weeks total, which includes set-up, data collection, and report processing time.

Q. HSI prides itself on “well-researched assessments”; what exactly does this mean and what is the benefit to me?
A. Specifically, we collect data on all of our surveys in order to ensure that our assessments are statistically valid and reliable, meaning that they measure what they are supposed to measure and they do so consistently so that results can be confidently compared over time. We also collect data to construct "norms" for many of our surveys. Norms enable you to compare your results to those of others and can be used to remove the effects of social desirability bias from raw scores. Moreover, we use "research data" as opposed to "client data" to norm our organizational-level surveys. This is important with organizational-level surveys because research data is based on random selection, whereas client data is not. The use of research data for norming organizational-level surveys enables us to provide clients with comparative data that show larger scale ranges as well as higher scale averages and benchmarks than would be the case if client data were used.

Q. What type of discounts do you offer?
A. We offer an educational discount, workshop completion discount, and volume discount. A 25% educational discount is available to degree granting institutions when the materials are being used in the classroom for students working towards a degree. A 5% lifetime workshop completion discount is available to individuals who complete The Foundation Workshop and/or The Advanced Workshop. The volume discount is available on most materials and is based on the total dollar amount of individual orders. Scoring, consulting services, and shipping charges are excluded from the discount. The volume discout schedule is as follows:

Q. How do I respect HSI’s copyrights?
A. HSI materials are copyrighted and therefore, no part of any work may be reproduced, stored in a retrieval system, transcribed in any form or by any means, including, but not limited to electronic, mechanical, photocopying, recording, or other means, without prior written permission of HSI.

Q. Are your products available in languages other than English?
A. Yes. Please review our translation grid. New translations are constantly becoming available; please contact us for further information.

Q. What guidelines do you have regarding reference to Human Synergistics products in the context of programs and promotional materials?
A. Reference to HSI materials may be in the context of use of such materials in programs/training/consulting by the independent party. But an independent party should not imply that it is an agent of HSI, nor that its services are endorsed by HSI. Nor should the independent party imply that it is a distributor or a reseller. Appropriate trademark (either TM or ®) must be used with a product title. To determine the appropriate trademark, please refer to the HSI product page in question.